5 Things Every Startup Should Spend Money On

Image of two entrepreneurs deciding what their startup should spend money on

Every startup has to be smart with their money, but there are some areas of business that it does not pay to cut corners. Many startups are born from sweat, hard work and the personal finances of their owners. Protecting every dollar from being wasted on unnecessary expenses at this vulnerable stage is among the… Read more »

2017 Customer Service Nightmares

Image of a woman scared of the worst customer service nightmares of 2017

The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you probably assume that customer service should be a positive and reinforcing experience. And why shouldn’t it be? You have made the choice to do business with a company over its… Read more »

Using a University Call Center Partner To Support Your Students and Staff

Image of a group of students studying in a library who have benefited from a university call center

There are especially busy times during the school year that college students and staff can benefit from a University call center partner. As summer simmers to a close, colleges and universities around the country are beginning to open their doors, departments and phone lines to the influx of both fresh and familiar students. Campus administrative… Read more »

5 Reasons Why Using A Call Center Is A Better Choice Than Taking Calls Internally

Image of four people in a call center answering phones for a business that understands the benefits of outsourcing

Handling all your inbound business calls internally can be a drain on time and resources. Using a call center is often a better choice for many companies. Here’s 5 reasons why. Phone calls are the Wild Card of running any business. You are either fortunate and draw a great opportunity, or you wind up pulling… Read more »

5 Signs You Are Ready to Hire an Answering Service

Image of a businesswoman partnering with an answering service for her business

If you notice any of these indicators, then it’s time to seriously consider partnering with a live answering service for your business. You’ve finally done it! Your start-up business has landed its first customers and they’re excited about your products or services. In fact, you’ve even been collecting leads that are eagerly waiting for your… Read more »

Best of the 2016 Signius Blog

Image of a hand holding a sparkler to celebrate the best of the 2016 Signius blog

We revved up our blog efforts this year, so let’s have a look back and see what some of our top posts from 2016 look like. We hope this year has been as good to you as it has to us. 2016 afforded us the opportunity to put some time and effort back into our… Read more »

Proactive Customer Service: The Art of the Follow Up

Proactive Customer Service: The Art of the Follow Up How’s your company’s post sale customer service? Better question, what would your customers’ answer be? Too many people conceptualize customer service only as addressing customer problems. This is more accurately deemed “support”, whereas customer service encompasses every aspect of every interaction that your company has with… Read more »

Spend a Little on Live Support and Save More Than You Could Have Imagined

Image of money saved by businesses who use an answering service

Sure, partnering with an answering service will cost you a little, but they will actually help you save more money than you ever thought possible. Once an organization realizes that they could use an answering service to provide live support for their callers, they typically wonder how much it’s going to cost. Answering services aren’t… Read more »