How Call Overflow Answering Services for Doctors Work

Busy medical offices use call overflow answering services to improve patient care and staff productivity. Your office is filled with patients and more potential patients keep calling! How can your team manage the calls while still providing a proper level of patient care? That’s where a call overflow answering service for doctors comes into play!… Read more »

The Benefits for Small Businesses with 24 Hour Phone Answering Services

Many small businesses find it difficult to cost-effectively provide round-the-clock phone coverage. Those that have found the solution use a 24 hour answering service for small businesses. Being able to compete with large and global business operations means you have to explore various solutions that are cost-effective for your type of business. Most small businesses… Read more »

How Call Center Services Keep Businesses Running During Emergencies

It’s all too common for a disaster scenario to bring businesses screeching to a halt. Incorporating a call center into emergency contingency plans is a great way to keep things moving forward. No one can predict when an emergency situation will happen and interrupt normal business operation. The only way to prepare is to have… Read more »

How to Take Your Business to the Next Level

The time has come to take your business to the next level. Good news! It’s actually easier to accomplish than you might think. And it all starts with answering the phone. What are the keys to success in today’s business world? There is no simple answer to that question, but there are some guidelines that… Read more »

The Benefits of Having Bilingual Receptionists

Image of a bilingual receptionist working in a bilingual call center

Many businesses are realizing that incorporating a bilingual receptionist into their team is incredibly beneficial. And there’s more than one way to do it! In today’s global markets, it is ever more important to be able to respond to the needs of customers. One of the biggest developments on the customer support front is the… Read more »

How to Reduce Customer Service Employee Turnover

Losing parts of your customer service team can be a huge burden on businesses. Here’s how to soften the blow and reduce employee turnover. In today’s highly competitive markets, one of the distinguishing features which differentiate businesses is their level of customer service. Maintaining high customer service levels often poses challenges for business of all… Read more »

Tips for Proper Business Phone Etiquette

Image of a businesswoman using proper business phone etiquette

Good etiquette on the phone in business situations is a skill that every company should have mastered. Here are some tips for how to sharpen your organization’s phone skills. Those who work in Customer Service or provide call center services may not realize the importance of their role when it comes to customer satisfaction. No matter… Read more »