How to Quickly Improve Customer Care and Grow Your Business

Improving customer satisfaction can have a massively positive impact on your bottom line. Here’s how you can enhance your customer service, which will lead to business growth. Your new product is a huge hit—bigger than your wildest dreams, and the calls are coming in faster than your staff can handle. Or perhaps you provide a… Read more »

4 Benefits of Using a Live Virtual Receptionist

Image of a live virtual receptionist taking calls for a business

There are many benefits for businesses when it comes to using a live virtual receptionist service, but these are the four that are commonly acknowledge as the ones with the greatest impact. In the last few years, many small businesses have started discovering the benefits of using outsourced call centers for virtual receptionist service. Thanks… Read more »

The Advantages of a Bilingual Answering Service

Image of a Signius call center agent providing bilingual answering service

Partnering with a bilingual answering service has benefits that go beyond the ability to expand your market and effectively communicate with more customers. If you are debating the advantages of choosing a bilingual answering service or adding internal staff, there is a wealth of information to help you make the one decision that can grow… Read more »

5 Top Reasons to Outsource to a Call Center

Image of a team of call center outsourcing professionals

There are many good reasons that businesses choose to outsource to a call center, but these are five of the best benefits. Have you considered outsourcing your incoming calls to a call center? There are lots of reasons why call center outsourcing has become the business norm. Outsourcing calls can lower costs, improve customer service,… Read more »

Infographic – The Importance of Answering Services

Answering services play an important role in the success of businesses. Check out this infographic to see how your company can benefit. As your business grows, you are faced with new challenges when it comes to managing resources in order to provide the highest level of customer service. Whether you are helping customers at a… Read more »

Crucial Lessons Learned in the First Year of Doing Business

Image of an entrepreneur teaching lessons learned in the first year of doing business to a class of young professionals

Making it through year one as a new business is great. But the ultimate goal is to sustain success over a much longer period of time. Fortunately, there are some big lessons that you can learn in the first year that can take you far. Statistically, about four out of every five businesses started within… Read more »

How to Turn a Bad Customer Experience Into a Good One

Image of a businesswoman shaking hands after turning a bad customer experience into a good one

Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry customer calling to express their frustration with an issue they have with your product, service or company is one of your greatest opportunities to create a brand advocate. Resolve an… Read more »

Why Your Business Should Use an Answering Service Instead of an Auto Attendant

Image of a live answering service agent handling business calls rather than an auto attendant

The research is in, the results are conclusive, and how your phones are answered has a huge impact on your business. Do you think your callers prefer an automated greeting and dealing with a frustrating directory or having their calls answered by a live, helpful person? Whenever new technology is introduced, especially as it relates… Read more »