Small Business Answering Service

Signius Communications will allow you to concentrate on growing your small business without the hassle and cost of adding staff. All of our small business answering services are completely customizable.

Small business owners don’t always understand what an answering service for small business can offer them. The costs and challenges of running a small business are often quite daunting, and the last thing that a small business owner wants to do is take on more costs while trying to create a profitable enterprise. However, there are many situations where a small outlay of money to hire an answering service can actually make a small business more profitable over the long run.

First of all, small business owners are making a mistake if they automatically assume that the costs of an answering service are going to be prohibitive for them. Answering services are not created only to serve large corporations. Many small business answering services actually have specific service plans and best practices in place for offering their services to small business owners at a very reasonable price.

This is often accomplished through a variety of techniques. Typically, a small business owner will not need a large contingent of agents at all hours of the day, so they may share those agents with a number of other small business clients that utilize the answering service. The sharing of costs helps all parties to keep the service affordable. Answering services may also shift the number of agents working for a given small client based on their peak or off hours. There are any number of other things that can be done to help keep your costs down, but the only way to find out just how affordable the service could be in your particular situation is to call and speak to someone about which service offering would work best with your business.

Answering services for small business 24/7:

• Highly-skilled agents
• Live call answering all the time
• 12 US-Locations
• English & Spanish Solutions
• Call transfer
• Fully Customized Services
• State-of-the-Art Technology Solutions
• Online Client Reporting Available 24/7
• No Canned Responses; Scripts Customized with You in Mind

A successful business isn’t just achieved through keeping costs down. Even more vital is the question of increasing profits. This is somewhere that an answering service can be absolutely indispensable for a small business. Most companies don’t realize how many sales slip through their fingers when they are competing against larger organizations that can stay accessible to customers around the clock via phone or the internet. With an answering service for your small business, even a very small company can suddenly double their hours of operation by becoming accessible to their customers 24/7.

The other thing that a live answering service offers you is another point of human engagement with your customers or potential clients. Talking to a machine, or even worse, languishing on hold, has never once made someone interested in a company’s products more, let alone made them loyal to that brand. However, with a personally crafted script to help your answering service agents project the ideals of your brand to each and every caller, you are actually creating a marketing opportunity. A small business answering service doesn’t need to hurt your bottom line – if a high quality service is retained, it can actually give your new or small business the boost you’ve been looking for.