Being able to compete with large and global business operations means you have to explore various solutions that are cost-effective for your type of business. Most small, and even medium, sized businesses lack sufficient resources to hire their own staff to operate a 24 hour call center. Covering all of the salaries of employees needed for this venture is not the best use of your resources. A viable alternative is to outsource your call center and phone answering services to a qualified service company. Doing so enables your business to reap several benefits.
24/7 Customer Service
Your customers are able to obtain support from live operators 24 hours a day, 7 days a week. You can even opt to have the answering service take calls on holidays. Working with the call center and answering service, you tap into their established processes to help provide support for your customers, as well as create opportunities to increase sales of your products and services. The operators answer the calls using your business name following the script and processes you selected.
Your customers never have to worry about getting an automated system or voice mail. Instead, they are always able to speak to live operators to have questions answered, obtain assistance in placing orders, or schedule appointments. Having live people answering your calls also helps improve overall customer satisfaction. It is well known that people dislike automated systems and prefer speaking to a live person.
Answering Services Cost Less
The costs to pay your own employees is much more expensive than using a professional answering service. For instance, if the average salary for a call center operator in your area is $500 per week, and you require 30 employees to operate a 24/7 call center, you are looking at approximately $65,000 per month, not counting other expenses, such as worker’s compensation insurance, overtime, sales incentives, and other benefits. There are also additional equipment costs, like additional phone lines and phone answering systems, required to manage call volumes.
For a fraction of these costs, you can outsource your call center and answering services. This type of solution provides your business with an economical and cost-effective option, allowing you to compete with large and global companies. Not to mention, you eliminate all the added costs related to employee salaries and the required equipment.
Customized Solutions Tailored to Your Needs
Call center and answering service providers will customize your solution to fit with your specific needs and objectives. You are free to choose from a wide range of services and only select those you feel are of benefit for your business operation. In addition, as your business grows and your needs change, you are able to modify and change your solution to match your current business strategies. For more information about customized telephone answering services, feel free today to contact Signius Communications, at 1-800-295-7000, to speak to a representative.