Disaster Backup Call Center

Business continuity planning is essential for any size business or organization. Signius Communications disaster backup call center services can help you respond and recover when the unexpected strikes.

Image of Signius agents providing disaster backup call center servicesNo matter what kind of disaster strikes your business, you can trust Signius disaster backup call center services to keep your company operational. From power outages and floods to hurricanes and snowstorms, we can keep your business connected to both your employees and customers for as long as you require. We’ve built a network of a dozen US-based call centers spread across the country so that we are always operational when things have gone wrong in your neck of the woods.

Each of our disaster backup-prepared centers utilize uninterruptible power supply systems and backup generators to protect our systems and your data through extended outages. And if all else fails, our redundant voice/data connections can automatically switch over calls and contacts to an entirely different call center.

Just getting started on your disaster recovery planning? Signius Communications can help you assess your needs and create a customized disaster backup call center plan that’s right for you.

Disaster backup call center services include:

Emergency Call Answering (After hours and Overflow)

When your business is responsible for handling emergency calls, you can’t afford to compromise one ounce of speed, efficiency OR accuracy. Every second that an emergency support agent can shave off from the response time could mean the difference between a clean recovery and a complete disaster. Over the past several decades, businesses charged with this responsibility have learned to trust and rely on Signius Disaster Backup Programs and Emergency Call Answering Services. Armed with professional disaster response agents available 24/7/365; your business communications will be firing on all cylinders during an emergency situation or when an unforeseen crisis arises.

When a disaster does occur, some communication methods may be effected. Signius has developed a process to anticipate this and makes sure response agents have multiple avenues to connect with the designated contacts in real time. These channels include text message, email, or even by our direct call service for those messages that absolutely, positively must be delivered and confirmed, ASAP.

Image of a man in a server room thinking about his disaster recovery planBoth man-made and natural disasters will inevitably occur: be it hurricanes, fires, storms, power outages, etc. When they do, call volumes can soar to record levels making it difficult, if not impossible, to answer all of those calls in-house. With a deep pool of highly trained agents across our 12 call center locations, we can provide unparalleled coverage and support during these peak time, after business hours, on weekends, or even over the holidays. In an effort to make doing business with us easy, you will always enjoy simple pricing with no long term contracts or hidden fees. Contact us today for a low cost quote on a custom disaster backup and emergency answering service plan.

Specialties

Disaster Recovery

Disasters happen when you least expect them. When they do, we’re here 24 hours a day, 7 days a week, 365 days a year to help keep your organization on its feet. Emergency Call Answering Service should be a part of every business’ disaster recovery plan. When your phones go down, our agents will ensure that your business is never negatively impacted because with multiple locations and a solid redundancy plan, our lines are always open for business. We’ll take care of customers until you’re back up and running in a capacity where you can handle the reins again.

Doctor Emergency Call Answering

By the time a patient calls, they’re often already in pain or sick. Unfortunately, these difficult situations don’t always happen on a schedule that fits conveniently within normal business hours. Your patients need constant opportunities for communication and the ability to reach the doctor, schedule an appointment or get instructions on what to do in an emergency situation. That’s where we step in. We provide HIPAA compliant medical answering service for doctors, physicians and healthcare professionals with competent, compassionate live telephone coverage and customer support 24 hours per day, 7 days per week, 365 days per year.

HVAC Support

When inclement weather hits or huge power outages occur, high volumes of consumers can simultaneously lose their home and office heat or air conditioning. Even the larger HVAC providers can only be in so many places at once. In times like this, it’s nearly impossible for an independent business to respond to every call that comes flooding in. Unfortunately, when more calls come in than an HVAC provider can answer, each missed call represents lost business and lost revenue during a time that businesses should be flourishing. Luckily, Signius provides an HVAC answering service that allows you to prevent missing calls in emergency situations and ultimately sending customers over to your competitors during these peak times. Signius HVAC support agents are trained to field your calls, schedule appointments, and give your customers peace of mind during these uncomfortable times in life. You can be assured that every customer will be greeted by a professional live agent no matter when they call and that messages will be delivered within seconds of the call’s completion.

Professional Agents with a Personal Touch!

No matter what your industry may be, we have a unique, effective solution that will pay for itself. Don’t wait for a disaster to occur and wish you had taken steps to be more prepared beforehand. As one of the nation’s leading Disaster Backup and Emergency Call Answering Services, we value your business and we strive to meet even the highest standards of the toughest critics. Call today for a free consultation!

Why Signius Communications Disaster Backup Call Center Services?

  • 100% US-based
  • 12 Locations Across the US
  • Fully Customized Services
  • State-of-the-Art Technology Solutions
  • System Redundancy and Reliable Backups
  • Online Client Reporting Available 24/7
  • No Canned Responses; Scripts Customized with You in Mind