Answering Services

Signius Communications provides live answering services to small businesses, Fortune 500 corporations, healthcare practices and a wide variety of industries.

Image of Signius agents providing live answering services

People call your organization to talk to people. Not to follow instructions from an automated machine. Not to get stuck going to voicemail. And not to listen to hold music. Signius live answering services ensure that each of your callers gets to promptly speak with a representative of your company who can assist them with their inquiry. Our professional, friendly agents are dedicated to providing stellar customer service while never letting your business miss another call or opportunity.

Learn more about our different live answering service solutions:

It isn’t easy being competitive in today’s world where customers have become accustomed to connecting with people and businesses 24 hours a day. In order to keep up, your business needs to be just as accessible so customers can connect with you when it is most convenient for them. Having large blocks of time when your business isn’t available to customers can be frustrating and puts you at risk of unintentionally encouraging your customers to reach out to a competitor who IS available to answer their calls. To prevent this, you need a competitive edge that enables your business to answer calls whenever you are unavailable so your customers will never hang up on your voicemail again.

With Signius as your call answering service solution, you get that edge you’ve been looking for with an extension of your company that can be customized to fit your business requirements. Choose from a flexible range of live answering service options like having us cover your phones while you’re busy with clients, during lunchtime or after hours, while you’re on vacation, during peak times when you could use some call overflow coverage, or even 24 hours a day, 7 days a week, 365 days a year if you so choose. How you want to structure your Signius phone answering services is completely up to you.

Why Choose Live Telephone Answering Services from Signius Communications?

  • Industry Leading Quick Pick-up Times
  • 100% US-based
  • 12 Locations Across the US
  • Fully Customized Answering Services
  • State-of-the-Art Technology Solutions
  • Online Client Reporting Available 24/7

Live phone answering services by Signius have been specifically designed to be as customizable as possible to fit the business requirements of emerging startups and small businesses as well as large corporations and Fortune 500 companies. Not only can we seamlessly fit into your call answering schedule, but we will also work with you to develop a dynamic script that our highly trained answering service agents will follow so callers get the support they need and the impression that they dealt directly with your company. As part of our quality and standards, unless you specified by you, our team will never disclose to your callers that they are being supported by a 3rd party service.

Image of a Signius receptionist providing professional live answering serviceWith Signius live answering services, you can count on your phone calls being handled around the clock in a prompt, professional manner. Beyond increasing your availability, our call agents are trained to be more than just a point of contact that mindlessly responds to your callers. With each call, our agents are ready to provide friendly, enthusiastic support and be empathetic to the needs of every customer. However, customers want more than a friendly voice to greet them. They want to feel confident they are being provided accurate answers to their questions and effective solutions to their problems. Our solutions driven phone agents bring this level of service and competency to every phone call, and to prove it we provide your business with sophisticated reporting tools that allow you to measure how well we are serving you and your customers.

Learn more about how our phone answering services can be custom tailored to fit your business. Contact us today to schedule a free consultation where we can learn about your unique business requirements, discuss what a customized live answering service plan would look like for you, and share pricing information. We look forward to hearing from you!