Help Desk Services

Enhance your customer service capabilities and reduce costs by utilizing Signius Communications IT Support and Help Desk call center services.

Calling the support line of a business can be stressful. When someone is calling your business with an issue, they already have reached the point of frustration at not being able to resolve the problem themselves. Add long wait times in on-hold queues, and irritation or even anger is likely to rise. If someone has gone through the trouble of finding your number and calling your company directly, you can bet they are expecting to connect with a representative that is helpful, courteous and professional. When you partner with Signius, you are equipping your business with help desk services and IT support solutions that can turn your potentially frustrated callers into valuable repeat customers that feel truly taken care of.

Relying on Signius technical support services means you can trust that your customers will be receiving industry leading service when calling your business regarding their technical issues. Have maintenance agreements with your customers? No problem. Our live phone agents can effectively assess the situation and provide callers with the level of technical support they qualify for while also being able to route calls appropriately according to their support plan.

When using Signius technical support service, the greatest value add your business gains is being able to protect high-dollar experts from wasting time on calls that don’t require their attention. Just imagine how much time you could recapture for your expensive technicians if they weren’t being tied up by issues that aren’t urgent or could be answered by a phone agent with access to a FAQ list. By deploying basic troubleshooting techniques and prioritizing problems, Signius live agents can reliably resolve issues, put your callers in the queue with a support ticket or send your callers directly to the appropriate internal resource best suited for an escalated problem.

Our highly-trained and experienced tech support team is adept at handling calls on issues with both hardware and software for businesses from nearly every industry. For example, in the critical event of a server going down, a Signius agent would be automatically notified and immediately alert the appropriate team member in your business.

Here’s a list of what businesses like yours can rely on from Signius Technical Support and Help Desk Call Center Services:

• Highly responsive team of technical support agents dedicated to handling calls with patience, courtesy and respect
• Virtually limitless phone support availability for you and your office
• Dynamic and thoroughly customized scripts designed to fully support your help desk callers
• Access to a full set of call tracking analytics that empower you with performance information so you can manage your calls with confidence
• A team experienced in providing anonymous support to callers so they can seamlessly represent your company and provide the technical knowledge and customer care your callers deserve

We offer three levels of help desk services, depending on your specific requirements:

Help Desk Services Level 1:

Our agents answer calls 24/7, log contact information into your trouble ticketing system (or ours), and transfer callers to the correct department or contact person.

Help Desk Services Level 2:

Our agents answer calls, log questions, and provide solutions to basic problems by referring to a standard response library. More complicated questions will be escalated to an appropriate contact person at your facility.

Help Desk Services Level 3:

Dedicated help desk call center agents answer calls, log questions, and supply solutions based on a standard response library. We will call your staff only when it is necessary to deal with advanced problems that we cannot resolve.

Whether you are a large business with an IT department that needs scalable support or you’re a small IT business that sees the value in contracting out your inbound lines altogether, Signius Help Desk and IT Support services are the perfect solution. We take IT support a step further by offering your business access to our secure online portal where you can view, sort and backup calls and support tickets related to your callers’ questions.

Contact us today to learn more about our IT Support and Help Desk Services provided by our US based phone agents 24 hours a day, 7 days a week.

Why Signius Communications?

• 100% US-based
• 12 Locations Across the US
• Fully Customized Services
• State-of-the-Art Technology Solutions
• Online Client Reporting Available 24/7
• No Canned Responses; Scripts Customized with You in Mind