Category: Answering Services

How Business Owners are Boosting their Companies with Answering Services

Image of a receptionist providing answering services for a business owner

Many business owners have realized the powerful impact that using an answering service can have on their company. Is it your turn? Just how many hats can one person wear at a time? Perhaps many, but probably not very successfully (and certainly not fashionably). Business owners are no stranger to piling hats on top of… Read more »

How Attorneys are Benefiting Greatly from Law Firm Answering Services

Image of an attorney that uses a law firm answering service

Attorneys who partner with a law firm answering service are experiencing huge benefits that enable them to grow their practice, provide better client support, and more. Good attorneys should always be open to harnessing methods that bring in new clients, help them take care of existing cases, and make sure past clients keep returning. One… Read more »

Advantages of an After Hours Phone Service

Image of a businesswoman that uses an after-hours phone service

Businesses of all sizes in many different industries benefit from an after-hours phone service to take calls. Here are some of the best advantages to incorporating a service like this into your company. Signius Communications began as a small after hours answering service many years ago. We have grown over the past few decades to… Read more »

The Advantages of a Bilingual Answering Service

Image of a Signius call center agent providing bilingual answering service

Partnering with a bilingual answering service has benefits that go beyond the ability to expand your market and effectively communicate with more customers. If you are debating the advantages of choosing a bilingual answering service or adding internal staff, there is a wealth of information to help you make the one decision that can grow… Read more »

Infographic – The Importance of Answering Services

Answering services play an important role in the success of businesses. Check out this infographic to see how your company can benefit. As your business grows, you are faced with new challenges when it comes to managing resources in order to provide the highest level of customer service. Whether you are helping customers at a… Read more »

Why Your Business Should Use an Answering Service Instead of an Auto Attendant

Image of a live answering service agent handling business calls rather than an auto attendant

The research is in, the results are conclusive, and how your phones are answered has a huge impact on your business. Do you think your callers prefer an automated greeting and dealing with a frustrating directory or having their calls answered by a live, helpful person? Whenever new technology is introduced, especially as it relates… Read more »

5 Signs You Are Ready to Hire an Answering Service

Image of a businesswoman partnering with an answering service for her business

If you notice any of these indicators, then it’s time to seriously consider partnering with a live answering service for your business. You’ve finally done it! Your start-up business has landed its first customers and they’re excited about your products or services. In fact, you’ve even been collecting leads that are eagerly waiting for your… Read more »

Proactive Customer Service: The Art of the Follow Up

Proactive Customer Service: The Art of the Follow Up How’s your company’s post sale customer service? Better question, what would your customers’ answer be? Too many people conceptualize customer service only as addressing customer problems. This is more accurately deemed “support”, whereas customer service encompasses every aspect of every interaction that your company has with… Read more »