Category: Answering Services

Why Your Business Should Use an Answering Service Instead of an Auto Attendant

Image of a live answering service agent handling business calls rather than an auto attendant

The research is in, the results are conclusive, and how your phones are answered has a huge impact on your business. Do you think your callers prefer an automated greeting and dealing with a frustrating directory or having their calls answered by a live, helpful person? Whenever new technology is introduced, especially as it relates… Read more »

5 Signs You Are Ready to Hire an Answering Service

Image of a businesswoman partnering with an answering service for her business

If you notice any of these indicators, then it’s time to seriously consider partnering with a live answering service for your business. You’ve finally done it! Your start-up business has landed its first customers and they’re excited about your products or services. In fact, you’ve even been collecting leads that are eagerly waiting for your… Read more »

Proactive Customer Service: The Art of the Follow Up

Proactive Customer Service: The Art of the Follow Up How’s your company’s post sale customer service? Better question, what would your customers’ answer be? Too many people conceptualize customer service only as addressing customer problems. This is more accurately deemed “support”, whereas customer service encompasses every aspect of every interaction that your company has with… Read more »

Spend a Little on Live Support and Save More Than You Could Have Imagined

Image of money saved by businesses who use an answering service

Sure, partnering with an answering service will cost you a little, but they will actually help you save more money than you ever thought possible. Once an organization realizes that they could use an answering service to provide live support for their callers, they typically wonder how much it’s going to cost. Answering services aren’t… Read more »

Why a HIPAA Compliant Answering Service is the Best Choice for Everyone

Image of agents taking calls at a HIPAA compliant answering service

Whether you’re in the healthcare industry or not, a HIPAA compliant answering service is the best choice for you and your callers. For those of you who are unfamiliar with HIPAA compliant answering services, it is a form of live caller support that follows the guidelines of the Health Insurance Portability and Accountability Act of… Read more »

Get in the Spirit with an Answering Service for the Holidays

Image of festive drinks for people using an answering service for the holidays

Using an answering service for the holidays is a great way to make sure your callers are taken care of while you enjoy all the festivities. It’s that time of year when you’ve got holiday parties to attend, shopping to do, and time should be spent with family/friends. Social lives just tend to get busier… Read more »

Small Businesses Boost Sales With Answering Services

Small Businesses Can Boost Sales Growth by Using Order Taking Answering Service Solutions Unfortunately, we live in a world that has become dominated by automated answering services. We all know the frustration of calling to perform the simplest task, only to be stymied at every turn by a robotic voice that either requests voice commands… Read more »

3 Tips for Customizing Your Answering Service

Image of a call center agent working on a customized answering service account

Answering services are great when they are customized to fit your business. Here are a few ways you can make sure your live support plan is tailored to your specific needs. So you’ve signed up with an answering service. Great! Clearly you understand all the benefits that come from partnering with a live support provider…. Read more »