What Types of Businesses Need to Be HIPAA Compliant?
What Types of Businesses Need to Be HIPAA Compliant? HIPAA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information...
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How Customer Service Representatives Can Defuse Angry Customers
How Customer Service Representatives Can Defuse Angry Customers Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how...
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Four Advances in Technology That Are Changing the Medical Industry
Four Advances in Technology That Are Changing the Medical Industry Recent advances in medical technologies are changing the way healthcare providers are offering services. From...
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Use Technology Responsibly to Improve Customer Service
Use Technology Responsibly to Improve Customer Service It is easy to get distracted by the latest advances in technology, like smartphones and tablets, or social...
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What Is IVR?
What Is IVR? In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve...
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The Importance of Email in Customer Care
The Importance of Email in Customer Care Email is one of the most important avenues through which businesses communicate with their customers. So, why do...
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3 Things Every Customer Service Department Has to Do
3 Things Every Customer Service Department Has to Do When should a company consider hiring an outsourced call center service? Many companies are leery to...
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First Impressions: The Backbone of Customer Service
First Impressions: The Backbone of Customer Service It’s far more than cliche. Study after study has proven that the first impression is a lasting one,...
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