The time has come to take your business to the next level. Good news! It’s actually easier to accomplish than you might think. And it all starts with answering the phone.
What are the keys to success in today’s business world? There is no simple answer to that question, but there are some guidelines that many business leaders have found beneficial. It’s widely agreed that promoting teamwork, keeping up to date with emerging technological trends, and developing innovative ideas are effective ways of avoiding stagnation and remaining viable in an increasingly competitive economy.
Another important element of a successful business strategy is developing the ability to maintain strong relationships with customers. Being available to bring on new customers is also crucial when it comes to taking your business to the next level. All too often, however, businesses end up losing a significant portion of their consumer base and missing out on opportunities to bring on new clients simply because they aren’t answering the phone.
You may be aware that you’re missing calls. Or perhaps you think you’re doing a pretty good job. Our friends at Service Direct conducted a study that sheds light on business call answering performance. We can use their data to illuminate how easy it can be to take your company to the next level.
Based on the study, businesses are coming nowhere near close to answering every call like they think they are. The potential reasons for missing calls are bountiful, but the fact remains that there are a significant number of calls that go unanswered. That is a whole lot of missed opportunities to provide great customer service or bring in new business.
The study also shows that using a call answering service boosts in-house call answer rates all the way from 2 out of every 3 calls up to nearly every single call. It goes on to reveal that this increase in answer rate has a tremendously positive impact on lead capture rates. It’s simple: fewer missed calls means fewer miss opportunities.
So who are all these people calling your business anyway? According to the study, over half of calls are from potential new customers with 12% coming from existing clients. That means at least 2/3 calls is very important to your business? Are you really willing to risk missing any of these opportunities?
More answered calls means more new business and better customer retention. Improve both of those areas of business and you’ll be sure to experience the growth you’ve been dreaming of. The numbers don’t lie: simply ensuring that every phone call is answered is an easy way to take your business to the next level.
Thankfully, that is an incredibly easy thing to make happen. We are a professional call answering service. We are committed to making sure each of your calls is answered quickly and that your callers receive the best experience. Contact us today to get your customized, affordable service started so you can level up your business!