Category: Customer Service

Tips for Proper Business Phone Etiquette

Image of a businesswoman using proper business phone etiquette

Good etiquette on the phone in business situations is a skill that every company should have mastered. Here are some tips for how to sharpen your organization’s phone skills. Those who work in Customer Service or provide call center services may not realize the importance of their role when it comes to customer satisfaction. No matter… Read more »

10 Customer Care Statistics Business Owners Need to Know

Customer Care Statistics Infograph Preview

Customer service is about much more than a simple transaction or brief encounter. Businesses must be aware of the entire customer experience and its impact on the company. Check out these customer care statistics in the form of a helpful infographic! Customer satisfaction should be every company’s top priority. To truly appreciate the importance of… Read more »

How to Quickly Improve Customer Care and Grow Your Business

Improving customer satisfaction can have a massively positive impact on your bottom line. Here’s how you can enhance your customer service, which will lead to business growth. Your new product is a huge hit—bigger than your wildest dreams, and the calls are coming in faster than your staff can handle. Or perhaps you provide a… Read more »

How to Turn a Bad Customer Experience Into a Good One

Image of a businesswoman shaking hands after turning a bad customer experience into a good one

Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry customer calling to express their frustration with an issue they have with your product, service or company is one of your greatest opportunities to create a brand advocate. Resolve an… Read more »

2017 Customer Service Nightmares

Image of a woman scared of the worst customer service nightmares of 2017

The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you probably assume that customer service should be a positive and reinforcing experience. And why shouldn’t it be? You have made the choice to do business with a company over its… Read more »

Customer Service in the Modern Era

When Offering Customer Service in the Modern Era, Don’t Forget the Human Connection Yes, customer service is a massive industry that employees thousands of people across the country. Despite this, customers shopping in a wide variety of niches often feel ignored, and that their interactions with companies lack the human touch. Well over three-quarters of… Read more »

Five Strategies for Improving the Overall Experience of Dealing with Your Organization

Five Strategies for Improving the Overall Experience of Dealing with Your Organization Thinking about the customer experience is a way to take a broader view than we sometimes afford ourselves when thinking about improving customer service. Customer service is critical, but the total customer experience is a larger concept that includes every single way that… Read more »

Understanding Customer Requests

The Value of Accurately Understanding Customer Requests In an increasingly complex business world, and at a time when the economy is presenting difficulties to many, understanding exactly what your clients and customers want is of the utmost importance. A satisfied customer’s true value is when they return for repeat business. In an environment where the… Read more »