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Business

How to Take Your Business to the Next Level

The time has come to take your business to the next level. Good news! It’s actually easier to accomplish than you might think. And it...

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Bilingual Receptionist

The Benefits of Having Bilingual Receptionists

Many businesses are realizing that incorporating a bilingual receptionist into their team is incredibly beneficial. And there’s more than one way to do it! In...

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Improve Customer Service Employee Turnover

How to Reduce Customer Service Employee Turnover

Losing parts of your customer service team can be a huge burden on businesses. Here’s how to soften the blow and reduce employee turnover. In...

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Tips For Proper Business Phone Etiquette

Tips for Proper Business Phone Etiquette

Good etiquette on the phone in business situations is a skill that every company should have mastered. Here are some tips for how to sharpen...

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10 Customer Care Statistics Infograph

10 Customer Care Statistics Business Owners Need to Know

Customer service is about much more than a simple transaction or brief encounter. Businesses must be aware of the entire customer experience and its impact...

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Image2

How to Quickly Improve Customer Care and Grow Your Business

Improving customer satisfaction can have a massively positive impact on your bottom line. Here’s how you can enhance your customer service, which will lead to...

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How To Turn A Bad Customer Experience Into A Good One

How to Turn a Bad Customer Experience Into a Good One

Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry...

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2017 Customer Service Nightmares

2017 Customer Service Nightmares

The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you...

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Customer Satisfaction Survey

Customer Service in the Modern Era

When Offering Customer Service in the Modern Era, Don’t Forget the Human Connection Yes, customer service is a massive industry that employees thousands of people...

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Customer Service Survey

Five Strategies for Improving the Overall Experience of Dealing with Your Organization

Five Strategies for Improving the Overall Experience of Dealing with Your Organization Thinking about the customer experience is a way to take a broader view...

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