Category: Customer Service

How to Take Your Business to the Next Level

The time has come to take your business to the next level. Good news! It’s actually easier to accomplish than you might think. And it all starts with answering the phone. What are the keys to success in today’s business world? There is no simple answer to that question, but there are some guidelines that… Read more »

The Benefits of Having Bilingual Receptionists

Image of a bilingual receptionist working in a bilingual call center

Many businesses are realizing that incorporating a bilingual receptionist into their team is incredibly beneficial. And there’s more than one way to do it! In today’s global markets, it is ever more important to be able to respond to the needs of customers. One of the biggest developments on the customer support front is the… Read more »

How to Reduce Customer Service Employee Turnover

Losing parts of your customer service team can be a huge burden on businesses. Here’s how to soften the blow and reduce employee turnover. In today’s highly competitive markets, one of the distinguishing features which differentiate businesses is their level of customer service. Maintaining high customer service levels often poses challenges for business of all… Read more »

Tips for Proper Business Phone Etiquette

Image of a businesswoman using proper business phone etiquette

Good etiquette on the phone in business situations is a skill that every company should have mastered. Here are some tips for how to sharpen your organization’s phone skills. Those who work in Customer Service or provide call center services may not realize the importance of their role when it comes to customer satisfaction. No matter… Read more »

10 Customer Care Statistics Business Owners Need to Know

Customer Care Statistics Infograph Preview

Customer service is about much more than a simple transaction or brief encounter. Businesses must be aware of the entire customer experience and its impact on the company. Check out these customer care statistics in the form of a helpful infographic! Customer satisfaction should be every company’s top priority. To truly appreciate the importance of… Read more »

How to Quickly Improve Customer Care and Grow Your Business

Improving customer satisfaction can have a massively positive impact on your bottom line. Here’s how you can enhance your customer service, which will lead to business growth. Your new product is a huge hit—bigger than your wildest dreams, and the calls are coming in faster than your staff can handle. Or perhaps you provide a… Read more »

How to Turn a Bad Customer Experience Into a Good One

Image of a businesswoman shaking hands after turning a bad customer experience into a good one

Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry customer calling to express their frustration with an issue they have with your product, service or company is one of your greatest opportunities to create a brand advocate. Resolve an… Read more »

2017 Customer Service Nightmares

Image of a woman scared of the worst customer service nightmares of 2017

The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you probably assume that customer service should be a positive and reinforcing experience. And why shouldn’t it be? You have made the choice to do business with a company over its… Read more »