How Call Overflow Answering Services for Doctors Work

Busy medical offices use call overflow answering services to improve patient care and staff productivity.

Your office is filled with patients and more potential patients keep calling! How can your team manage the calls while still providing a proper level of patient care? That’s where a call overflow answering service for doctors comes into play! We can help your team better manage patients without missing out on any calls.

When weighing out your options for a medical call center service it is important to understand the benefits you will be reaping. The first and most obvious thing your medical office will benefit from when hiring a medical overflow answering service is twenty-four hours a day and seven days a week availability. A medical telephone answering service will provide a trained staff to handle your office’s calls and give your patients the care that they need from the moment the phone begins to ring. In the medical field you want your calls answered and messages dispatched immediately and with 100% accuracy. By allowing a professional medical answering service to provide live support, you send the message to your patients that their call is important AND you improve productivity/accountability in your office.

It is becoming exponentially important to hire a medical answering service that fully understands HIPAA compliant matters. In 1996, the Health Information Portability and Accountability Act (HIPAA) was established to protect each patient’s privacy. This ensures that all patient files are secure and never shared with another party without the patient’s written consent. Many common ways of communication such as text and email are not considered secure by HIPAA standards. By hiring a healthcare call service that is compliant with all of HIPAA standards you are ensuring your patients information is kept secure and safe at all times.

Maintaining the attitude, policies, and character of your medical center is important when dealing with patients over the phone or in your facilities. Medical call centers understand that it is necessary to acknowledge the requirements of your office rather than just “taking calls.” Furthermore, a healthcare call center will work with you to give your patients the ideal care. Customized scripting, professionalism, and a courteous staff can all aid in this experience.

A good medical answering service reflects your company and instills the idea that patients will be well taken care of from the moment they contact you, or in this case, your overflow call service. Part of a professional call center is promptly answering all calls and having each receptionist dedicated to answering one call at a time. This prevents patients from being left on hold for extended periods of time and even prevents most calls from being dropped, which often happens when an agent is juggling multiple calls at once.

Your office is bound to get busy, but no call should be allowed to slip through the cracks. That is why it’s a wise choice to have a call overflow answering service on hand to help out at any time. This allows you peace of mind knowing all of your patients immediate needs will be taken care of and allows you to focus on current patient care.

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