Virtual Receptionist

Greet your callers with a live, friendly and professional virtual receptionist on a service plan that fits your business requirements and budget.

Image of a Signius virtual receptionist speaking to a caller

Signius Live Virtual Receptionist Services

What Your Callers Expect

When someone calls your business, they want to be connected to a live representative who can provide kind and competent support, right then and there. If you are like many businesses, your customers likely can only get a hold of you and your team during normal hours of operation (as long as you’re not too busy to answer their call), and you settle for sending your after-hours callers to voicemail where they may, or may not leave you a message.

What Your Callers Deserve

By partnering with Signius, you can put your callers in the capable hands of talented, US-based virtual receptionists who are ready to answer your phones each minute of every day, without fail. That means no putting callers on hold, and more importantly, no more voicemail. The best part is that you can rest assured your calls will be handled with the same level of care and attention you would expect from your internal team. This is because each Signius virtual secretary is highly trained and experienced in making powerfully positive and lasting impressions on your callers.

Letting your phone callers go to voicemail is the same as leaving money on the table. Missing calls can cause damage to your brand image and is a great way to fail to capture sales leads. When you consider how fierce the competition is in today’s economy, it simply isn’t worth the risk of hoping you can follow up with callers when it is more convenient for you. Luckily, by choosing Signius, you are backing your business with live receptionists who have the fastest pickup times in the industry and are proven experts in engaging and supporting callers 24 hours a day, 7 days a week, 365 days a year.

HOW SIGNIUS VIRTUAL RECEPTIONIST SERVICES WORK

Call Script: Our experienced onboarding team are trained to make setting up your account as easy as possible. They’ll walk you through a series of questions that aim to effectively assemble any and all information that is important for our virtual receptionists to know about your business and your callers. Once this info is gathered, we will put together a dynamic script with as much of your input as possible so our live receptionists can respond to your callers with the same level of care and effectiveness that you or your team would deliver.

No Hassle Forwarding: Once it’s time to start having Signius answer your calls, getting started is as easy as forwarding your phones. There’s no need to worry about buying or installing expensive equipment or having to hassle with changing your business number. We’ll simply provide you with a unique number to forward your calls to whenever you want our virtual secretaries to answer your calls. Of course, if you prefer, you are more than welcome to use the number we provide to publish on your website, business cards, marketing material, or whichever source you would like to use to direct calls to us for your business.

Support Customized To Your Business: Once we’ve completed the setup process, your callers will be connected to our highly trained team of virtual receptionists that will be ready to represent your business exactly the way you require, each and every time they answer the phone. Per your prior instruction, agents will take detailed and accurate messages, provide callers with information they’re seeking about your business, schedule appointments, and/or transfer calls to the appropriate internal resource.

Image of a Signius virtual secretary with a team of receptionists behind herWe’ll bring you all of these customizable support options and more anytime, day or night, because our professional receptionists operate 24/7. This means whether you are meeting with clients and out of the office, on vacation with your family, wanting to provide your current staff with backup phone support, or simply want to ensure your callers are getting a branded call experience where they can have their questions answered after-hours, Signius virtual receptionist services have got you covered.

Prioritization, Screening & Direct Support: Our US-based virtual phone receptionists have been hand selected for their experience and knowledge. They are highly trained in determining the most appropriate way to handle each call based on company procedures, ensuring the call is processed properly and effectively. This enables your virtual secretary to screen solicitors, effectively support your clients, route highly qualified leads to your sales team, alert appropriate team members when emergencies arise, and much more. You set the rules, and our team will follow them to the letter.

Full Service Treatment: When calls come into our live receptionists that need to be forwarded to your team, we don’t just drop the call on your line and hope you can sort it out. Instead, we can set up parameters ahead of call transfers that ensure our virtual secretaries inform you about the call with a warm patch and provide you with the preliminary information collected ahead of bringing the caller on the line. If you are unavailable to talk with callers at the time, our virtual receptionists can be instructed to simply patch the caller through to your voicemail. If you would like to create a buffer that allows you or your team time to do some research ahead of supporting the caller, we can also inform the caller that we will be putting their information together and will be providing it to the correct person who will reach out to them within a designated time frame with a resolution to their problem.

Whatever message you want your callers met with and however you require calls to be handled ahead of transfers is entirely up to you. This includes receiving alerts about your calls via email, text, voicemail or pager, and you can also review your notifications, messages, and call history at any time within our secure client portal.

Flexible Answering Options: Our mission is to make managing your business easier. This means we want using our virtual receptionist service to be as easy as possible. If at any time you feel you don’t need to use our services because you’d like to answer your own calls during a certain time period, you can simply unforward your phone lines. If you’d rather use us as an backup or overflow resource, you can set your account to have calls forwarded to our agents only after a certain number of rings. You only pay for the minutes you use, and can work with our team to set up your system to operate in whichever way is optimum for your business.

Quality You Can Trust – Metrics You Can See: We are so confident in the quality of service you will receive from our live virtual receptionists that we have developed call analytics reporting that will be served directly to you through your client portal. By offering complete transparency, we are better able to execute our mission of delivering the highest level of performance possible for each and every client.

Understanding the range of possibilities you have with services provided by Signius virtual receptionists can help bridge the imagination gap between where your business is today and where it can be tomorrow. When you are ready to see where that journey will take you, give us a call and we’ll give you a Free Consultation! Contact us and we can outline where your business could benefit most from live receptionist services, and just how affordable and effective those solutions can be.

Why Signius Virtual Receptionist Services?

  • 100% US-Based
  • 12 Locations Across the US
  • Fully Customized Services
  • Bilingual Services
  • HIPAA-Compliant
  • Live, Highly-Trained and Experienced Receptionists
  • State-of-the-Art Technology Solutions
  • Online Client Reporting Available 24/7
  • No Canned Responses; Scripts Customized with You in Mind