IVR (Interactive Voice Response) Services

Reduce the costs of call handling with Signius Interactive Voice Response (IVR) system. We’ll customize a caller-friendly script that fits your requirements and is designed to minimize live agent involvement.

Image of a businessman using Signius Interactive Voice Response on his cell phone

Signius Interactive Voice Response (IVR) System

Getting started with a new system or service can often be a daunting process, which is why many companies will suffer through their inadequate current business solution long before considering facing the difficulties of change. Here at Signius, we understand change can be tough, which is why we strive to make things as easy as possible for you with our powerful interactive voice response system.

We are firm believers that every business should answer every call with a live person, but we understand that sometimes using an IVR solution in tandem with a live answering program is going to offer the most efficient customer experience. IVR systems are also an easy way for our clients to begin rethinking their current phone system. So while we welcome you to join us in providing your callers with a live virtual receptionist answering their calls 24/7/365, we understand that not every company is ready to take that big of a step right out of the gate.

If this sounds like your business, or if you are simply a young startup interested in learning if your phones can function without your constant direct care, we have the perfect service to get you started. With Signius Interactive Voice Response (IVR) System, you can connect your callers to an automated voice decision tree that will support simple questions and call routing based on the specific requirements of your business.

What is an IVR System and How Does It Work?

Signius Interactive Voice Response (IVR) technology was developed to provide callers with an automated call experience where the caller is presented with a set of scripted questions. Based on the caller’s response to these questions, the system will respond dynamically by either answering simple questions directly, continuing the line of questioning to refine the results, or forwarding questions that require human interaction to the proper internal resource. This system is designed to save the business and the caller valuable time while providing a highly professional call experience that tells your callers that you have invested time, thought and energy in customer care.

Setting Up The IVR System

Image of a businesswoman using Signius IVR services on her cell phoneWhen it comes to getting your IVR System set up, our team is poised to do all the heavy lifting. You will simply speak with a friendly and experienced onboarding agent who will walk you through the scripting process where we will determine what questions would be most effective for supporting your callers. Once we’ve completed the setup interview, we will send the script off to our development team who will put the automated decision tree together along with the audio. After we run it by you and receive your final approval, it is time to launch your newest weapon in your customer support arsenal. After just a week or so, you will learn how effective your IVR System is in handling inbound customer questions, and any areas you feel could use improvement can quickly be adjusted and implemented by our team.

What’s Next?

Businesses who use our IVR System usually realize the efficiency gained in a matter of a couple short weeks. Once the IVR System has had its script refined to the point of near perfection, your callers that dial in during normal business hours will be getting answers to their questions more effectively than ever before – and often without your team ever having to answer the phone! But what about your after-hours & holiday callers who require the assistance of a live support agent? After experiencing the benefits you and your customers gain by putting your phones on “cruise control” with Signius IVR system, you may want to consider reaching out to your Signius account rep and discover how much more value you and your callers can gain from turning your phones on full “Autopilot” with our 24/7/365, live virtual receptionists.

Your callers deserve fast and effective responses and service. Your business deserves world-class solutions at an affordable price. Contact Signius today and get the service and technology capable of giving everyone what they deserve with a customizable interactive voice response system.

Other uses for IVR technology include:

  • Customer surveys
  • Technical support
  • Corporate information listings
  • Lead generation campaigns
  • Pre-qualify applicants for jobs or clinical trials
  • Disaster backups
  • Employee information distribution

Why Signius Communications?

  • 100% US-based
  • 12 Locations Across the US
  • Fully Customized Services
  • State-of-the-Art Technology Solutions
  • Online Client Reporting Available 24/7
  • No Canned Responses; Scripts Customized with You in Mind