Tag: Call center services

Is Your Business Meeting Your Customers’ Needs?

It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business to tell people what they desired. However, this is no longer the case. Thanks to the Internet, customers are much more educated than they were in the past. When it… Read more »

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part of professional call center services. It is the difference between letting the customer have control of the call, or taking control and guiding the customer to an effective resolution of… Read more »

What Is IVR?

In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business goals. In order to maximize efficiency and quality in a call center, implementing the right tools and technology puts a business on the path to success. Without these solutions in… Read more »

The Importance of Email in Customer Care

Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as much effort into their email management and response system as they do their call center services and other customer care policies? In this post, we’ll be discussing the importance of… Read more »