5 Reasons Why Using A Call Center Is A Better Choice Than Taking Calls Internally
Handling all your inbound business calls internally can be a drain on time and resources. Using a call center is often a better choice for...
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Is Your Business Meeting Your Customers’ Needs?
It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business...
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How Customer Service Representatives Can Defuse Angry Customers
Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part...
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What Is IVR?
In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business...
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The Importance of Email in Customer Care
Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as...
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