Call center services

Using A Call Centre

5 Reasons Why Using A Call Centre Is A Better Choice Than Taking Calls Internally

Handling all your inbound business calls internally can be a drain on time and resources. Using a call centre is often a better choice for...

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Business

Is Your Business Meeting Your Customers’ Needs?

It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business...

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Business

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part...

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What Is IVR?

In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business...

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The Importance of Email in Customer Care

Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as...

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