A Match Made in Heaven: Small Businesses and Live Answering Services

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The results are divine when small businesses team up with a professional live answering services. Here’s why the two are an ideal match.

You have a small business and it’s growing. Your customers are excited about your company and they are telling others about it. Sales are on the rise and things are really starting to take off. You’ve been dreaming of this success for a long time. But there just never seems to be enough time to get everything done. You ask yourself how you’re going to be able to keep up all there is to do now that you’re busier than ever.

Consider this: live answering services for small businesses are perfect for those who could use some extra help. Now, you could be thinking, “How is someone answering my phone going to help me get a handle on everything I need to do?” Or perhaps you’re wondering, “Why would I pay for something like that?” Well, stick with us for a moment and you’ll see how your small business and our live answering services are a match made in heaven.

You want to sustain this growth, but you can’t handle it on your own as things stand. You need to provide exceptional customer service for all your clients so they keep telling others about you, but it’s not feasible to hire more staff. You feel like you need to work around the clock just to keep up, but you’re human. You know you need to achieve a work-life-balance, but work continues to demand all your attention.

Any of that sound familiar? Well, a live answering service is exactly the kind of thing that helps solve you unique challenges you face as a small business owner.

  • Partnering with an answering service is like hiring a 24/7 team dedicated to your success. But instead of having to pay an employee salary, train them, cover their sick/vacation time, etc., all you are responsible for is a small monthly fee that all depends on how much you use the service.
  • Answering every call quickly and assisting each caller with friendly professionalism is paramount to customer service. A good answering service makes customer service a top priority for your small business.
  • Using an answering service allows you to focus on the big items that need your attention without getting interrupted by the phone. You get to put your efforts into your core competencies while your live support provider takes care of your callers.
  • Rather than getting interrupted by business calls while you’re attempting to spend time with friends and family, your answering service will make sure your callers are in good hands and you get to have a life outside of your business whenever you desire.

These are just a few of the ways that answering services can help you as a small business owner. Fully custom scripting and loads of features are at your disposal to solve the unique challenges your business faces. We act as an extension of your company and that’s why our answering services and your small business is a match made in heaven.

If you have any questions about how we can help you and your small business, give us a call today at 800-295-7000.