Tag: How To Answer Business Phones

Why Your Business Should Use an Answering Service Instead of an Auto Attendant

Image of a live answering service agent handling business calls rather than an auto attendant

The research is in, the results are conclusive, and how your phones are answered has a huge impact on your business. Do you think your callers prefer an automated greeting and dealing with a frustrating directory or having their calls answered by a live, helpful person? Whenever new technology is introduced, especially as it relates… Read more »

How Calls Should Be Answered – The Three “P’s”

How Calls Should Be Answered – The Three “P’s” Anyone who answers phones for your company should keep three things in mind at all times. It doesn’t matter if this is a dedicated receptionist, an answering service, or a CEO. These factors remain important no matter who is on the other end of the line,… Read more »