Tag: Customer service solutions

Why Your Business Should Use an Answering Service Instead of an Auto Attendant

Image of a live answering service agent handling business calls rather than an auto attendant

The research is in, the results are conclusive, and how your phones are answered has a huge impact on your business. Do you think your callers prefer an automated greeting and dealing with a frustrating directory or having their calls answered by a live, helpful person? Whenever new technology is introduced, especially as it relates… Read more »

3 Things Every Customer Service Department Has to Do

When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather than handling customer complaints and contacts in-house. But, by not hiring a dedicated answering service to handle your customer service, you might be costing your business money and customers. Are… Read more »