Using an answering service for the holidays is a great way to make sure your callers are taken care of while you enjoy all the festivities. It’s that time of year when you’ve got holiday parties to attend, shopping to do, and time should be spent with family/friends. Social lives just tend to get busier… Read more »
Small Businesses Can Boost Sales Growth by Using Order Taking Answering Service Solutions Unfortunately, we live in a world that has become dominated by automated answering services. We all know the frustration of calling to perform the simplest task, only to be stymied at every turn by a robotic voice that either requests voice commands… Read more »
Answering services are great when they are customized to fit your business. Here are a few ways you can make sure your live support plan is tailored to your specific needs. So you’ve signed up with an answering service. Great! Clearly you understand all the benefits that come from partnering with a live support provider…. Read more »
The Value of Accurately Understanding Customer Requests In an increasingly complex business world, and at a time when the economy is presenting difficulties to many, understanding exactly what your clients and customers want is of the utmost importance. A satisfied customer’s true value is when they return for repeat business. In an environment where the… Read more »
The results are divine when small businesses team up with a professional live answering services. Here’s why the two are an ideal match. You have a small business and it’s growing. Your customers are excited about your company and they are telling others about it. Sales are on the rise and things are really starting… Read more »
How to Help Customers Feel Valued, and Not Like a Commodity Every business has to think about its customers. Without their money coming into an organization, it is only a matter of time before the doors have to close. However, it is easy to get so wrapped up in the numbers… Read more »
Small businesses have a chance to do big things on Small Business Saturday. Here’s what you need to know to make sure your company succeeds on the huge shopping day. For the past several years, Small Business Saturday has been growing in popularity. Now, going into its 7th installment, SBS is on the verge of… Read more »
Track Customer Service Impressions With Your Answering Service Using an answering service to help improve overall perceptions of customer service is something that every business can benefit from. However, there are ways that you can use the talents of your answering services to bolster your levels of customer service beyond simply eliminating on-hold times. One… Read more »
