How to Reduce Customer Service Employee Turnover
Losing parts of your customer service team can be a huge burden on businesses. Here’s how to soften the blow and reduce employee turnover. In...
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Tips for Proper Business Phone Etiquette
Good etiquette on the phone in business situations is a skill that every company should have mastered. Here are some tips for how to sharpen...
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How to Quickly Improve Customer Care and Grow Your Business
Improving customer satisfaction can have a massively positive impact on your bottom line. Here’s how you can enhance your customer service, which will lead to...
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How to Turn a Bad Customer Experience Into a Good One
Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry...
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2017 Customer Service Nightmares
The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you...
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The Importance of Email in Customer Care
Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as...
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3 Things Every Customer Service Department Has to Do
When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather...
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