Losing parts of your customer service team can be a huge burden on businesses. Here’s how to soften the blow and reduce employee turnover. In today’s highly competitive markets, one of the distinguishing features which differentiate businesses is their level of customer service. Maintaining high customer service levels often poses challenges for business of all… Read more »
Good etiquette on the phone in business situations is a skill that every company should have mastered. Here are some tips for how to sharpen your organization’s phone skills. Those who work in Customer Service or provide call center services may not realize the importance of their role when it comes to customer satisfaction. No matter… Read more »
Improving customer satisfaction can have a massively positive impact on your bottom line. Here’s how you can enhance your customer service, which will lead to business growth. Your new product is a huge hit—bigger than your wildest dreams, and the calls are coming in faster than your staff can handle. Or perhaps you provide a… Read more »
Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry customer calling to express their frustration with an issue they have with your product, service or company is one of your greatest opportunities to create a brand advocate. Resolve an… Read more »
The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you probably assume that customer service should be a positive and reinforcing experience. And why shouldn’t it be? You have made the choice to do business with a company over its… Read more »
Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as much effort into their email management and response system as they do their call center services and other customer care policies? In this post, we’ll be discussing the importance of… Read more »
When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather than handling customer complaints and contacts in-house. But, by not hiring a dedicated answering service to handle your customer service, you might be costing your business money and customers. Are… Read more »
