Customer Service

Business

What Types of Businesses Need to Be HIPAA Compliant?

HIPAA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information (PHI) to follow a specific series of guidelines to...

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Business

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part...

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Business

Use Technology Responsibly to Improve Customer Service

It is easy to get distracted by the latest advances in technology, like smartphones and tablets, or social media sites. Whether you are a small...

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What Is IVR?

In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business...

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The Importance of Email in Customer Care

Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as...

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Pleasant Customer Service

3 Things Every Customer Service Department Has to Do

When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather...

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First Impressions: The Backbone of Customer Service

It’s far more than cliche. Study after study has proven that the first impression is a lasting one, and this is as true for customer...

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