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Business

What Types of Businesses Need to Be HIPAA Compliant?

What Types of Businesses Need to Be HIPAA Compliant? HIPAA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information...

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Business

How Customer Service Representatives Can Defuse Angry Customers

How Customer Service Representatives Can Defuse Angry Customers Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how...

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Business

Use Technology Responsibly to Improve Customer Service

Use Technology Responsibly to Improve Customer Service It is easy to get distracted by the latest advances in technology, like smartphones and tablets, or social...

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What Is IVR?

What Is IVR? In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve...

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The Importance of Email in Customer Care

The Importance of Email in Customer Care Email is one of the most important avenues through which businesses communicate with their customers. So, why do...

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3 Things Every Customer Service Department Has to Do

3 Things Every Customer Service Department Has to Do When should a company consider hiring an outsourced call center service? Many companies are leery to...

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First Impressions: The Backbone of Customer Service

First Impressions: The Backbone of Customer Service It’s far more than cliche. Study after study has proven that the first impression is a lasting one,...

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