3 Things Every Customer Service Department Has to Do

When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather than handling customer complaints and contacts in-house. But, by not hiring a dedicated answering service to handle your customer service, you might be costing your business money and customers. Are… Read more »

First Impressions: The Backbone of Customer Service

It’s far more than cliché. Study after study has proven that the first impression is a lasting one, and this is as true for customer service as it is for interpersonal relationships. When it comes time to choose your call center service, it’s critical to select one with excellent people, because those people will become… Read more »