What Types of Businesses Need to Be HIPPA Compliant?

HIPPA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information (PHI) to follow a specific series of guidelines to ensure people’s personal health information and other data is protected. There are numerous types of businesses that need to be HIPPA complaint. Under current guidelines, HIPPA defines these businesses as… Read more »

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part of professional call center services. It is the difference between letting the customer have control of the call, or taking control and guiding the customer to an effective resolution of… Read more »

The Benefits of Having Bilingual Receptionists

In today’s global markets, it is ever more important to be able to respond to the needs of customers. Among the most desired customer service needs is to offer multiple language support for people, whether they are walking into your store or calling on the telephone. While many United States-based business operations might think English… Read more »

Four Advances in Technology That Are Changing the Medical Industry

Recent advances in medical technologies are changing the way healthcare providers are offering services. From remote checkups to personal monitoring devices and remote emergency medical dispatchers, these advances will have an impact on the way people receive healthcare and related services now and in the near future. Needless Diabetic Care: Diabetics are used to poking… Read more »

How to Reduce Employee Turnover

In today’s highly competitive markets, one of the distinguishing features which differentiate businesses is their level of customer service. Maintaining high customer service levels often poses challenges for business of all sizes. Many customer service positions have some of the lowest pay scales, compared to other positions. As such, it is common for a typical… Read more »

Tips for Proper Business Phone Etiquette

Those who work in face-to-face customer service or industries like call center services may not realize the importance of their role when it comes to customer satisfaction. No matter what the service or product, these roles are the front line when it comes to interchanges between the customer and the company. To that end, the… Read more »

Use Technology Responsibly to Improve Customer Service

It is easy to get distracted by the latest advances in technology, like smartphones and tablets, or social media sites. Whether you are a small business owner or the CEO of a Fortune 500 company, the last thing you want to do is get overly distracted by technology and what is currently trending when adapting… Read more »

What Is IVR?

In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business goals. In order to maximize efficiency and quality in a call center, implementing the right tools and technology puts a business on the path to success. Without these solutions in… Read more »