What Is IVR?
In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business...
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The Importance of Email in Customer Care
Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as...
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3 Things Every Customer Service Department Has to Do
When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather...
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First Impressions: The Backbone of Customer Service
It’s far more than cliche. Study after study has proven that the first impression is a lasting one, and this is as true for customer...
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