Live Chat Makes Customer Service Faster, More Efficient

Technology has made consumers less patient with long waits for service and support. Shoppers who can send money around the world with the click of a mouse don’t have much tolerance for being put on hold or having to go through an automated decision tree to get help from a business. That’s why many live… Read more »

Is Your Business Meeting Your Customers’ Needs?

It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business to tell people what they desired. However, this is no longer the case. Thanks to the Internet, customers are much more educated than they were in the past. When it… Read more »

Putting a Little Zing into Customer Service Script Reading

Customer service scripts help ensure callers get accurate, professional advice or recommendations from your virtual secretary or call center service. These scripted exchanges can be monotonous, and they may be deadly dull to callers, however. To give customers a more enjoyable experience, companies using answering services need to jazz up their scripts and insist on… Read more »

What Types of Businesses Need to Be HIPAA Compliant?

HIPAA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information (PHI) to follow a specific series of guidelines to ensure people’s personal health information and other data is protected. There are numerous types of businesses that need to be HIPAA complaint. Under current guidelines, HIPAA defines these businesses as… Read more »

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part of professional call center services. It is the difference between letting the customer have control of the call, or taking control and guiding the customer to an effective resolution of… Read more »

Four Advances in Technology That Are Changing the Medical Industry

Recent advances in medical technologies are changing the way healthcare providers are offering services. From remote checkups to personal monitoring devices and remote emergency medical dispatchers, these advances will have an impact on the way people receive healthcare and related services now and in the near future. Needleless Diabetic Care: Diabetics are used to poking… Read more »

Use Technology Responsibly to Improve Customer Service

It is easy to get distracted by the latest advances in technology, like smartphones and tablets, or social media sites. Whether you are a small business owner or the CEO of a Fortune 500 company, the last thing you want to do is get overly distracted by technology and what is currently trending when adapting… Read more »

What Is IVR?

In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business goals. In order to maximize efficiency and quality in a call center, implementing the right tools and technology puts a business on the path to success. Without these solutions in… Read more »