Sales: 844-798-1045 Customer service: 800-295-7000
Sales: 844-798-1045 Customer service: 800-295-7000

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What Is IVR?

What Is IVR? In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve...

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The Importance of Email in Customer Care

The Importance of Email in Customer Care Email is one of the most important avenues through which businesses communicate with their customers. So, why do...

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3 Things Every Customer Service Department Has to Do

3 Things Every Customer Service Department Has to Do When should a company consider hiring an outsourced call center service? Many companies are leery to...

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First Impressions: The Backbone of Customer Service

First Impressions: The Backbone of Customer Service It’s far more than cliche. Study after study has proven that the first impression is a lasting one,...

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