What Is IVR?

In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business goals. In order to maximize efficiency and quality in a call center, implementing the right tools and technology puts a business on the path to success. Without these solutions in… Read more »

The Importance of Email in Customer Care

Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as much effort into their email management and response system as they do their call center services and other customer care policies? In this post, we’ll be discussing the importance of… Read more »

3 Things Every Customer Service Department Has to Do

When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather than handling customer complaints and contacts in-house. But, by not hiring a dedicated answering service to handle your customer service, you might be costing your business money and customers. Are… Read more »

First Impressions: The Backbone of Customer Service

It’s far more than cliché. Study after study has proven that the first impression is a lasting one, and this is as true for customer service as it is for interpersonal relationships. When it comes time to choose your call center service, it’s critical to select one with excellent people, because those people will become… Read more »