How Calls Should Be Answered – The Three “P’s”
How Calls Should Be Answered – The Three “P’s” Anyone who answers phones for your company should keep three things in mind at all times....
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Customer Service From The Best in the Business: Top-Tier Hotels
Learn About Customer Service From The Best in the Business: Top-Tier Hotels The best hotels around act as an oasis for exhausted travelers. After meeting...
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Live Chat Makes Customer Service Faster, More Efficient
Technology has made consumers less patient with long waits for service and support. Shoppers who can send money around the world with the click of...
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What Is IVR?
In a call center environment it is essential to be able to answer customer calls, prioritize needs and deliver solutions that achieve caller and business...
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The Importance of Email in Customer Care
Email is one of the most important avenues through which businesses communicate with their customers. So, why do so many of them not put as...
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3 Things Every Customer Service Department Has to Do
When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather...
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