Tag: Inbound call center services

5 Top Reasons to Outsource to a Call Center

Image of a team of call center outsourcing professionals

There are many good reasons that businesses choose to outsource to a call center, but these are five of the best benefits. Have you considered outsourcing your incoming calls to a call center? There are lots of reasons why call center outsourcing has become the business norm. Outsourcing calls can lower costs, improve customer service,… Read more »

Using a University Call Center Partner To Support Your Students and Staff

Image of a group of students studying in a library who have benefited from a university call center

There are especially busy times during the school year that college students and staff can benefit from a University call center partner. As summer simmers to a close, colleges and universities around the country are beginning to open their doors, departments and phone lines to the influx of both fresh and familiar students. Campus administrative… Read more »

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part of professional call center services. It is the difference between letting the customer have control of the call, or taking control and guiding the customer to an effective resolution of… Read more »