Tag: Improve customer service

Infographic – The Importance of Answering Services

Answering services play an important role in the success of businesses. Check out this infographic to see how your company can benefit. As your business grows, you are faced with new challenges when it comes to managing resources in order to provide the highest level of customer service. Whether you are helping customers at a… Read more »

How to Turn a Bad Customer Experience Into a Good One

Image of a businesswoman shaking hands after turning a bad customer experience into a good one

Each frustrated customer that contacts your company is an opportunity to transform the situation into a positive customer experience and develop brand loyalty. An angry customer calling to express their frustration with an issue they have with your product, service or company is one of your greatest opportunities to create a brand advocate. Resolve an… Read more »

2017 Customer Service Nightmares

Image of a woman scared of the worst customer service nightmares of 2017

The year 2017 has haunted the world with some nightmarish customer service experiences. Here are a few of the most horrific. As a customer, you probably assume that customer service should be a positive and reinforcing experience. And why shouldn’t it be? You have made the choice to do business with a company over its… Read more »

3 Things Every Customer Service Department Has to Do

When should a company consider hiring an outsourced call center service? Many companies are leery to send their customer service to a third party, rather than handling customer complaints and contacts in-house. But, by not hiring a dedicated answering service to handle your customer service, you might be costing your business money and customers. Are… Read more »