Tag: Call center service

Putting a Little Zing into Customer Service Script Reading

Customer service scripts help ensure callers get accurate, professional advice or recommendations from your virtual secretary or call center service. These scripted exchanges can be monotonous, and they may be deadly dull to callers, however. To give customers a more enjoyable experience, companies using answering services need to jazz up their scripts and insist on… Read more »

First Impressions: The Backbone of Customer Service

It’s far more than cliché. Study after study has proven that the first impression is a lasting one, and this is as true for customer service as it is for interpersonal relationships. When it comes time to choose your call center service, it’s critical to select one with excellent people, because those people will become… Read more »