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Marketing Tip – Take Your Questions to Your Customers

Marketing Tip – Take Your Questions to Your Customers Many successful companies are playing with a stacked deck full of marketing experts, advertising gurus, customer...

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No More Concept

Three Creative Ways to Say “No” to Your Customers

Three Creative Ways to Say “No” to Your Customers Whether your career in the client relations business has been long or short, the chances that...

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Live Chat Makes Customer Service Faster More Efficient

Live Chat Makes Customer Service Faster, More Efficient

Technology has made consumers less patient with long waits for service and support. Shoppers who can send money around the world with the click of...

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Business

Is Your Business Meeting Your Customers’ Needs?

It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business...

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Business

Putting a Little Zing into Customer Service Script Reading

Customer service scripts help ensure callers get accurate, professional advice or recommendations from your virtual secretary or call center service. These scripted exchanges can be...

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Business

What Types of Businesses Need to Be HIPAA Compliant?

HIPAA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information (PHI) to follow a specific series of guidelines to...

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Business

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part...

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Business

Four Advances in Technology That Are Changing the Medical Industry

Recent advances in medical technologies are changing the way healthcare providers are offering services. From remote checkups to personal monitoring devices and remote emergency medical...

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Business

Use Technology Responsibly to Improve Customer Service

It is easy to get distracted by the latest advances in technology, like smartphones and tablets, or social media sites. Whether you are a small...

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