Overflow Answering Services For Doctors

How Can Overflow Answering Services Help Your Doctors Office?                 Your office is filled with patients and more potential patients keep calling! How can your team manage the calls while still providing the proper level of customer care to your current patients? That’s where a call overflow answering service for doctors comes into play! We… Read more »

Three Creative Ways to Say “No” to Your Customers

Three Creative Ways to Say “No” to Your Customers                 Whether your career in the client relations business has been long or short, the chances that you have been told “the customer is always right,” is very likely. Clients come in all forms and while there are many people who are accepting of the answer… Read more »

Live Chat Makes Customer Service Faster, More Efficient

Technology has made consumers less patient with long waits for service and support. Shoppers who can send money around the world with the click of a mouse don’t have much tolerance for being put on hold or having to go through an automated decision tree to get help from a business. That’s why many live… Read more »

The Benefits for Small Businesses with 24 Hour Phone Answering Services

Being able to compete with large and global business operations means you have to explore various solutions that are cost-effective for your type of business. Most small, and even medium, sized businesses lack sufficient resources to hire their own staff to operate a 24 hour call center. Covering all of the salaries of employees needed… Read more »

How Call Center Services Keep Businesses Running During Emergencies

No one can predict when an emergency situation will happen and interrupt normal business operation. The only way to prepare is to have an emergency operation plan in place before an emergency or catastrophic event occurs. When businesses don’t have a plan in place for dealing with floods, fires, earthquakes, and other emergency situations that… Read more »

Is Your Business Meeting Your Customers’ Needs?

It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business to tell people what they desired. However, this is no longer the case. Thanks to the Internet, customers are much more educated than they were in the past. When it… Read more »

Putting a Little Zing into Customer Service Script-Reading

Customer service scripts help ensure callers get accurate, professional advice or recommendations from your virtual secretary or call center service. These scripted exchanges can be monotonous, and they may be deadly dull to callers, however. To give customers a more enjoyable experience, companies using answering services need to jazz up their scripts and insist on… Read more »

How to Take Your Business to the Next Level

What are the keys to success in today’s business world? There is no simple answer to that question, but there are some guidelines that many business leaders have found beneficial. It’s widely agreed that promoting teamwork, keeping up to date with emerging technological trends, and developing innovative ideas are effective ways of avoiding stagnation and… Read more »