The Benefits for Small Businesses with 24 Hour Phone Answering Services

Being able to compete with large and global business operations means you have to explore various solutions that are cost-effective for your type of business. Most small, and even medium, sized businesses lack sufficient resources to hire their own staff to operate a 24 hour call center. Covering all of the salaries of employees needed… Read more »

How Call Center Services Keep Businesses Running During Emergencies

No one can predict when an emergency situation will happen and interrupt normal business operation. The only way to prepare is to have an emergency operation plan in place before an emergency or catastrophic event occurs. When businesses don’t have a plan in place for dealing with floods, fires, earthquakes, and other emergency situations that… Read more »

Is Your Business Meeting Your Customers’ Needs?

It is important for businesses to ensure they are meeting their customers’ needs and wants. In the past it was perfectly acceptable for a business to tell people what they desired. However, this is no longer the case. Thanks to the Internet, customers are much more educated than they were in the past. When it… Read more »

Putting a Little Zing into Customer Service Script-Reading

Customer service scripts help ensure callers get accurate, professional advice or recommendations from your virtual secretary or call center service. These scripted exchanges can be monotonous, and they may be deadly dull to callers, however. To give customers a more enjoyable experience, companies using answering services need to jazz up their scripts and insist on… Read more »

How to Take Your Business to the Next Level

What are the keys to success in today’s business world? There is no simple answer to that question, but there are some guidelines that many business leaders have found beneficial. It’s widely agreed that promoting teamwork, keeping up to date with emerging technological trends, and developing innovative ideas are effective ways of avoiding stagnation and… Read more »

What Types of Businesses Need to Be HIPPA Compliant?

HIPPA (The Health Insurance Portability and Accountability Act) requires those businesses that handle protected health information (PHI) to follow a specific series of guidelines to ensure people’s personal health information and other data is protected. There are numerous types of businesses that need to be HIPPA complaint. Under current guidelines, HIPPA defines these businesses as… Read more »

How Customer Service Representatives Can Defuse Angry Customers

Being an effective customer service representative (CSR) means dealing with unhappy, upset, and angry customers. Learning how to manage these types of calls is part of professional call center services. It is the difference between letting the customer have control of the call, or taking control and guiding the customer to an effective resolution of… Read more »

The Benefits of Having Bilingual Receptionists

In today’s global markets, it is ever more important to be able to respond to the needs of customers. Among the most desired customer service needs is to offer multiple language support for people, whether they are walking into your store or calling on the telephone. While many United States-based business operations might think English… Read more »