IVR (Interactive Voice Response) Services
Reduce the costs of call handling with Signius Communications’ Interactive Voice Response (IVR) system. We’ll customize a caller-friendly script that fits your needs and is designed to minimize live agent involvement.
IVR technology can take information like name, account numbers, etc. and even answer basic self-serve questions like account queries while live agents handle more complex issues for your customers. Utilize as a standalone solution or integrate IVR with our live agent call center.
Other uses for IVR technology include:
- customer surveys
- technical support
- corporate information
- lead generation campaigns
- pre-qualify applicants for jobs or clinical trials
- disaster backups
- employee information
- confidential information (e.g., banking, medical results)
Why Signius Communications?
- 100% US-based
- 13 Locations Across the US
- Fully Customized Services
- State-of-the-Art Technology Solutions
- Online Client Reporting Available 24/7
- No Canned Responses; Scripts Customized with You in Mind