Attorney Answering Service
Signius Communications attorney answering services can meet the needs of any legal practice, not matter what size. Our agents have the experience and skills to competently and professionally answer calls and provide messages in the desired format.
The legal world can at times be one of the fastest paced industries around. When someone has been hurt, mistreated, or caught up in any kind of legal trouble, they want help and advice as quickly as they can possibly get it. If someone without an existing attorney finds themselves in a legal situation where they need counsel, they likely want it fast. If they get stuck on hold or have to listen to a voicemail and leave a message in the far-off hope that someone will return their call, they are likely to just hang up and move on to the next attorney’s name that they found in their Internet search.
However, an attorney answering service can ensure that this doesn’t happen at your law office. With the exception of some very large law firms, it is very difficult to keep enough people staffing the telephone lines to ensure zero-hold times or voicemail pickups. It becomes even more difficult to make it so that people aren’t faced with these scenarios outside of regular business hours of operation. However, an answering service can accomplish this for you, and at a fraction of what hiring enough staff to accomplish the same goal would cost you.
Answering services you can count on 24/7:
- Highly-trained personnel
- Live receptionists
- 100% US-based
- Email response management
- Call patching and paging
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An answering service for attorneys can help form part of the brand identity of a law firm. If clients know that their calls will always be answered, and that they can always speak to someone no matter when they call, they will be encouraged to reach out in the future. Certainty and confidence in a firm is worth a great deal, and something as simple as employing an answering service can help craft that image for yours.
Anyone working for an attorney’s answering service has specialized training to make sure that they understand the proper protocols for handling any information that is passed on to them to be received by someone at the law firm. Privacy regulations and considerations are given the highest priority, with all agents understanding and employing best practices to preserve the privacy of your clients at all times.
Why Signius Communications?
- 100% US-based
- 13 Locations Across the US
- Fully Customized Services
- State-of-the-Art Technology Solutions
- Online Client Reporting Available 24/7
- No Canned Responses; Scripts Customized with You in Mind
Even if you feel that your brand image is solid and that you’re not missing out on potential customers, the economics of an answering service should be enough to convince any attorney that they can be useful in their organization. Because of the business model employed in an answering service, agents are able to answer your phones and relay messages for a fraction of the cost of any on-site employee. This leaves your on-site staff free to focus on the more specialized tasks that can’t be accomplished by someone working off-site. At the end of the day, you can save money and increase productivity inside your firm by contracting this simple task out to a professional and skilled answering service.