Help Desk Services
Enhance your customer service capabilities and reduce costs by utilizing Signius Communications’ help desk answering services. We offer three levels of help desk services, depending on your specific needs.
Help Desk Level 1 Services:
Our agents answer calls 24/7, log contact information into your trouble ticketing system (or ours), and transfer callers to the correct department or contact person.
Help Desk Level 2 Services:
Our agents answer calls, log questions, and provide solutions to basic problems by referring to a standard response library. More complicated questions will be escalated to an appropriate contact person at your facility.
Help Desk Level 3 Services:
Dedicated help desk call center agents answer calls, log questions, and supply solutions based on a standard response library. We will call your staff only when it is necessary to deal with advanced problems that we cannot resolve.
Why Signius Communications?
- 100% US-based
- 13 Locations Across the US
- Fully Customized Services
- State-of-the-Art Technology Solutions
- Online Client Reporting Available 24/7
- No Canned Responses; Scripts Customized with You in Mind