Disaster Backup Call Center
Business continuity planning is essential for any size business or organization. Signius Communications’ call center services can help you respond and recover when the unexpected strikes.
Just getting started on your disaster recovery planning? Signius Communications can help you assess your needs and create a customized disaster backup call center plan that’s right for you.
Disaster backup call center services include:
- Live Customer Care (Bilingual)
- Inbound and Outbound Calls Management
- Email Response Management
- Interactive Voice Response (IVR)
- Call Patching (we can link to your employees wherever they’re at)
- Order Entry
- Customer Notifications
Each of our disaster backup-prepared centers utilize uninterruptible power supply systems and backup generators to protect our systems and your data through extended outages. And if all else fails, our redundant voice/data connections can automatically switchover calls and contacts to an entirely different call center.
Why Signius Communications?
- 100% US-based
- 13 Locations Across the US
- Fully Customized Services
- State-of-the-Art Technology Solutions
- Online Client Reporting Available 24/7
- No Canned Responses; Scripts Customized with You in Mind