Medical Answering Service
Signius Communications’ HIPAA-compliant answering services are available 24/7. We provide both after-hours answering services and overflow calls support on days when you are experiencing a sudden surge in calls or staff shortages.
In addition to answering calls, Signius Communications also provides appointment scheduling and appointment reminder services. Reduce your no-show rates and last-minute cancellations and improve the overall efficiency of your healthcare practice.
If you’re running a physician’s office, a medical clinic, a chiropractic, dental, massage therapy institute or any other of the wide range of businesses in the medical field, then you can likely benefit from a medical answering service. The medical profession is filled with professionals who are highly skilled and educated to serve in very specific roles. In many cases, even the reception staff have specialized medical training to deal with the demanding requirements of the job. In these cases, it just may not make sense to have these employees investing all of their time answering the telephone, when the job can be affordably outsourced instead.
Medical answering services you can count on 24/7:
- Highly-trained personnel
- Live receptionists
- 100% US-based
- Call patching and paging
Of course, it is fine to include answering the phones as part of the responsibility of front line staff, but most health-care businesses find it cost-prohibitive to keep enough people at the phones to ensure that no patient is forced to leave a voicemail, not to mention having a way for patients to communicate with the doctor’s practice after-hours. Answering services for medical practices can address these concerns, by providing backup and call overflow support when the main line at your practice is busy, and by providing 24-7 phone coverage of your office telephone lines.
Patients who are dealing with even minor medical issues are typically under a higher stress load than they are under the course of a normal day. Compound that existing stress with the frustration of being placed on hold or being shuttled off to a voicemail message and you have a recipe for client dissatisfaction.
A quality medical answering service for doctors can totally alleviate these types of problems, by ensuring that your patients always have a point of contact with a real live person who will speak to them and ensure them that their concerns are being heard. In many cases, even the simple act of knowing that their concerns have been voiced to someone in a position to get the ball rolling on whatever action needs to be taken is enough to reduce the stress brought on by whatever medical situation they may be facing.
Why Signius Communications?
- 100% US-based
- 13 Locations Across the US
- Fully Customized Services
- State-of-the-Art Technology Solutions
- Online Client Reporting Available 24/7
- No Canned Responses; Scripts Customized with You in Mind
In addition, patient care can actually be improved by having a medical answering service in place. Although there are often alternatives available, some people’s first instinct may be to call their primary care providers when an emergency strikes. If that call goes to voicemail, there is no guarantee the person will receive the care they require in a timely manner. A health-care answering service support hospitals, doctors, PCP’s and can ensure that emergency calls are handled in the appropriate manner, and routed to the most suitable end point.
Signius Medical answering service solutions are not staffed by generic call center agents with no understanding of the particulars of working in the health care field. Instead, we provide highly trained agents who understand the regulations, factors such as HIPAA, and how to handle the highly private information that may be shared with them while answering phones for your healthcare practice.
Learn more – call 1-800-295-7000